Guide

Closing your account, and what survives it

Published 23 September 2026 — Updated 5 October 2026 — Your account

You can leave. It should be said plainly, near the top, because a platform that makes this hard is telling you something about how it sees you.

How to do it

You do not have to ask. On the website, open Account, then Profile & settings, find the Delete account card, type DELETE and confirm. In the app, tap your profile photo, open Profile, and choose Delete account. You are signed out straight away and it cannot be undone.

If you cannot sign in, the Contact link still works and we do it for you within thirty days.

What happens

Your name, email address, profile photo and contact details are erased, your listings are taken off sale and your sign-in is removed, immediately.

Deleting your account also deletes the pieces you own, with their images and notes: the record, the images, the notes, all of it. Anyone opening a deleted piece’s link or QR code sees a single line saying that the record was removed and when. You do not need to ask us first.

A piece with a certificate, a sale or order, a new owner, a Secure Seal, numbered prints, a verification or a commission stays, because it is part of someone else’s record. If you made it, your artist name stays on it, so its history still shows who made it. Pieces you made that someone else now owns are not touched.

Why those records stay

Because they were never only about you.

When you sell a piece, the buyer receives a record: who made it, how it was made, who owned it before. That record is a large part of what they paid for. If closing an account erased the history it had written into other people’s pieces, then every record on the platform would be one deletion away from a hole, and the whole thing would be worth nothing to anybody.

So the chain stays intact and your personal details come off it. That is the balance, and we would rather state it than discover it in a support ticket.

The same logic applies at a smaller scale to a single piece. You can hide any piece from your collection, which changes only what you see and can be undone. You can delete a piece for good if nothing has been recorded against it yet. Once it carries a certificate, a sale or a transfer, its record belongs to the chain and can only be hidden. The FAQ has the detail.

Worth checking before you go

If the reason is cost, the free tier keeps your private collection, your records, your certificates, your ability to sell and your resale royalty. Dropping to free is not the same as leaving, and for most people it is what they actually wanted.

If the reason is that you are not using it, your collection costs nothing to leave sitting there, and a registered record is worth most in ten years when somebody asks where a piece came from.

If the reason is that something went wrong, we would genuinely rather hear it. A leaving member who tells us why is more use to this platform than one who quietly goes.

What we cannot do

We cannot remove a piece’s history from the owners who now hold it, and we cannot un-issue a certificate that somebody relied on when they bought something. For those pieces, anonymising is the honest limit, and any platform promising more in this situation is either misunderstanding the question or not telling you the truth.

Updated 27 September 2026: this guide originally described deletion as a request we handled, and said records were kept in anonymised form. Deletion is now something you do yourself. Updated 5 October 2026: deleting your account now also deletes the pieces you own, except pieces with a record someone else relies on. An earlier version asked you to email us before deleting if you wanted your pieces removed. You no longer need to. The reasoning about records other people rely on has not changed.